This message identifies where your connection failed in order of priority, and offers troubleshooting steps to correct the problem. If this test finds a break in your connection, you'll receive an error message.
In the right-hand column, select Test network connection, and allow the test to run. 
Turn on your Xbox One without a disc inside and go to Xbox Home. Select Test Internet Connection and allow the test to run.įind out more about connection tests on PlayStation 4. From the PlayStation home screen, select Settings. Follow the steps below to test your console's connection. On PlayStation and Xbox consoles, testing your connection might reveal the root cause of the problem. If there are issues with your system's servers, you might experience connectivity issues until they return to full operation. 
If you're signed in but having trouble connecting, check your system's status page for connectivity alerts, maintenances, or other factors indicating that servers are not fully operational.
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